At LE FEU DES FLEURS, the security of your payments and the confidentiality of your card details are a priority. Payments made on https://lefeudesfleurs.com are processed by Stripe and PayPal, specialised and licensed payment providers.
Accepted payment methods
You can pay for your order:
- by bank card (CB, Visa, Mastercard, American Express) via Stripe;
- with Apple Pay or Google Pay via Stripe, depending on your device and browser;
- with Link, Stripe's express checkout service;
- with PayPal.
Prices are shown and payable in euros. Payment is made in full when you confirm your order.
Payment by cash, cheque, bank transfer or on delivery is not accepted.
Orders via WhatsApp, e-mail and bespoke bouquets
For orders placed via WhatsApp or e-mail, or for a bespoke bouquet, we send you a written proposal with a secure Stripe payment link. Your order is confirmed once payment has been made through this link.
If the recipient's address is only known after payment, any additional delivery charge is communicated to you and paid through a payment link before delivery. If delivery turns out to be impossible, for example because the address is outside our delivery area, the order is refunded in full.
Payment security
Your payments are protected by:
- encryption of the connection using the TLS protocol, the successor to SSL, shown by the "https" prefix and the padlock in the address bar;
- entry and processing of card details directly by Stripe or PayPal: Stripe is certified PCI DSS Level 1, the highest level of the payment card security standard, and PayPal is also PCI DSS compliant;
- strong customer authentication (3D Secure), which your bank may request, for example approval in your banking app, as required by European payment services rules (PSD2).
Your card details are therefore transmitted in encrypted form, in line with the banking industry's security standards.
Confidentiality of your card details
LE FEU DES FLEURS never has access to your full card number and does not store any card details on its servers. With Apple Pay and Google Pay, your card number is not transmitted either: payment is made using an encrypted identifier.
To find out more about how we process your personal data, please see our Privacy Policy.
Fraud prevention
Stripe and PayPal automatically screen every payment with their own fraud detection tools and may decline a transaction they consider suspicious. If payment is declined, the order is not confirmed.
If you notice a transaction on your card that you did not authorise, report it to your bank without delay and let us know at contact@lefeudesfleurs.com.
Refunds
Any refund (cancellation, impossible delivery, etc.) is made using the same payment method as the original order, unless you agree to another method. The time it takes to appear on your account depends on your bank.
Prices and terms of sale
VAT not applicable under article 293 B of the French General Tax Code (TVA non applicable, article 293 B du CGI). All the terms that apply to your purchases (prices, invoicing, right of withdrawal, delivery) are set out in our General Terms and Conditions of Sale.