Answers to the questions we are asked most often about our bouquets, delivery in Paris, payment and our guarantees. The full rules are set out in our General Terms and Conditions of Sale and on our Returns and refunds page.
Ordering
How do I order a bouquet for delivery in Paris?
Choose a bouquet on the website and check out, or message us on WhatsApp at +33 6 13 94 14 74 for a bespoke bouquet. Once you have paid, you will receive a confirmation by e-mail. We will contact you if any delivery detail needs clarifying.
How far in advance should I order?
Orders must be placed at least 15 hours before the start of the chosen time slot: for a 10 am delivery on Tuesday, order before 7 pm on Monday. For anything urgent, message us on WhatsApp: depending on the season and the studio's availability, same-day delivery is sometimes possible.
Can I order "by mood" if I don't know the names of the flowers?
Yes. Tell us the style (bold, graphic, soft, monochrome), the occasion and the colours you have in mind. We will suggest a direction and create a bouquet in our signature style, never a generic one.
Will my bouquet look exactly like the photo?
It may vary slightly, which is natural: every delivery of flowers is different. We keep the style, the silhouette and the palette. If a flower is unavailable, we replace it with one of equal or higher quality and value. How open the blooms are and some shades may also vary.
Can I order a bespoke bouquet that isn't on the website?
Yes. Tell us the occasion, the palette, your budget and any flowers you'd rather avoid. We will send you a written proposal with the price, delivery date and time slot, together with a secure payment link.
I love a bouquet, but I'd like it bigger.
Message us before ordering, or add a note (for example "I'd like it at 50–70 cm"). We will advise you on the right size and price.
Do you reply quickly?
Yes: we reply the same day, usually within a few hours. For urgent requests, WhatsApp is the fastest way to reach us.
Can I add a card?
Yes. Write your message at checkout or send it on WhatsApp: we handwrite it on a card that goes with the bouquet.
Can I see a photo before the bouquet leaves?
Yes, on request, which is particularly useful if you are ordering from a distance. If the bouquet isn't quite what you imagined, we can adjust it once before it leaves, so the flowers stay fresh; the delivery time may then shift slightly.
Can I collect my bouquet from the studio?
Yes. Message us on WhatsApp or by e-mail: we will give you the studio's address and agree on a pick-up time together.
When should I order for Valentine's Day, Mother's Day or the festive season?
As early as possible. To be sure of getting the flowers you want, and in December the Christmas decorations, which sell out very quickly and are not restocked, we recommend ordering at least 2 to 3 days in advance.
Delivery
Where do you deliver?
Throughout central Paris, from the 1st to the 20th arrondissement. For neighbouring towns (Neuilly, Boulogne, Levallois, Issy-les-Moulineaux, etc.), message us on WhatsApp first: it is often possible, with a supplement depending on the distance.
Which days and time slots do you deliver?
Monday to Saturday, from 7 am to 11 pm, in 2-hour slots chosen when you order, and on Sundays by advance order. If timing is critical (a surprise, an event), let us know in advance.
How much does delivery cost?
Delivery is free from €100. Below that, it starts at €10 depending on the address. The exact amount is shown before you confirm your order, or confirmed by message for bespoke orders.
How is the bouquet delivered?
Depending on the size of the bouquet and the address, it travels by metro, bicycle, motorbike or car, with our own courier or a partner delivery service. The stems stay in water throughout the journey and the bouquet is handed over in person. All the details are on our Delivery page.
Can you ask the recipient for their address?
Yes. We just need their name and phone number: select "I don't know the address" at checkout. We contact them only to agree on the address and time slot. If an additional delivery charge applies, we send you a payment link before delivery; if delivery turns out to be impossible, the order is refunded in full.
Can I change the address or time?
Often yes, if the bouquet isn't being prepared yet and the courier hasn't left. Let us know as soon as possible.
What if the recipient isn't there?
The courier calls the recipient and waits fifteen minutes. If they are absent or cannot be reached, the courier contacts you to agree on a solution: leaving the bouquet with a caretaker, a reception desk, a neighbour or in a safe place you accept, or taking it back to the studio and delivering it again for an additional charge. A phone number that can be reached is therefore essential.
Do you do surprise deliveries?
Yes. We deliver discreetly so the surprise stays intact.
Can the delivery be anonymous?
Yes, on request: your name is not given to the recipient. If they ask who sent the flowers, we will check with you first.
Payment
Which payment methods do you accept?
Bank cards (CB, Visa, Mastercard, American Express), Apple Pay, Google Pay and Link via Stripe, as well as PayPal. For bespoke orders and orders placed on WhatsApp, we send you a secure Stripe payment link. More information on our Secure payment page.
Can I pay in cash or on delivery?
No. Payment is made online when you order, as every bouquet is made especially for you.
Can I cancel my order?
Yes, free of charge, as long as preparation of the bouquet hasn't started: write to us by e-mail or on WhatsApp and you will receive a full refund. Once preparation has started or the bouquet has been handed to the courier, cancellation is no longer possible.
Can I get an invoice?
Yes, on request (VAT not applicable under article 293 B of the French General Tax Code). For an invoice in a company's name, please e-mail us the company name, billing address and SIREN number, as well as its intra-EU VAT number where applicable.
Guarantees and returns
Are the flowers guaranteed?
Yes: our creations are guaranteed fresh for 7 days from delivery (48 hours for more delicate flowers: hydrangeas, dahlias, poppies, lilac, mimosa and hellebores), provided they are cared for according to our advice.
What should I do if the bouquet arrives damaged?
Write to us within 48 hours on WhatsApp or at contact@lefeudesfleurs.com, with your order number and three photos: a close-up of the flowers, the vase showing the stems and water level, and a wider shot of where the bouquet is placed. Once the defect is confirmed, you choose: a new creation delivered free of charge, or a refund.
What if I don't like the bouquet?
Tell us what didn't meet your expectations and we will look into it carefully. Natural variations and matters of taste are not defects, however, as long as the creation matches the style, palette, price range and size of the bouquet you ordered.
Can I return a bouquet?
No: flowers are perishable goods and are not covered by the right of withdrawal. Vases, pruning shears and accessories, on the other hand, can be returned within 14 days. All the rules are on our Returns and refunds page.
Flowers and seasons
Do you have flowers that are hard to find elsewhere?
We work a lot with seasonal flowers and rarer varieties, so our selection changes with each delivery. That is the spirit of the studio. For peony season, we have written a guide to peonies in Paris.
How do you prepare the flowers?
Careful selection, the right cut for each stem, precise assembly: everything is done so that the flowers arrive at their freshest.
How can I make my bouquet last?
As soon as it arrives, put it in a vase full of clean water: the water reserve in the packaging is only meant for transport. Then change the water regularly, recut the stems, remove any leaves below the waterline and keep the bouquet away from heaters, sunlight and fruit. Follow the care card included with the bouquet and our care guide; for personal advice, message us on WhatsApp.
The recipient has allergies or a pet: what should I do?
Some flowers and plants are toxic to cats and dogs, and some can bother people with allergies. Read our article on toxic flowers and plants, then message us: we will create the most suitable bouquet possible.
Businesses and events
Do you take orders from businesses?
Yes: client gifts, flowers for your office or shop. Write to us with your needs and budget.
Do you do floral decoration for events?
Yes: weddings, private dinners, small events, brand events, table and entrance decoration. Send us the date, the venue, your references and your budget.Do you make funeral flowers?Yes: bouquets or arrangements, in the colours and shapes you choose. We do not make crosses or specific casket arrangements.
Contact
Didn't find your answer?
Message us on WhatsApp at +33 6 13 94 14 74 or write to contact@lefeudesfleurs.com: we reply the same day.